Resources: Frequently Asked Questions
- Knowledge Base: What is IU intelligent Infrastructure?
- Knowledge Base: IU Intelligent Infrastructure services
- When I rent a virtual system, what exactly am I getting?
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All virtual systems are hosted on high-end HP enterprise-class x86 Opteron servers. Each virtual system is provisioned to match your configuration request.
For a virtual system created using VMWARE, there are “virtual” CPUs allocated to each system. Each one of these virtual CPUs is equivalent to a “core.” Up to 4 of these virtual CPUs can be allocated to any single virtual system, so 1 CPU in a virtual system = 1 core. - How often will you bill me for these services?
- For most services, billing will be annual, or once per fiscal year. In the case of backup services, billing will be quarterly, in arrears.
- If I estimate my needs incorrectly, can I make changes?
- Absolutely. Generally, you will be able to add or reduce resources in your agreement, once per quarter, anytime during the quarter. Your billing will then reflect either an additional charge (for additions), or a credit (for reductions).
- Can I rent disk space from you, and attach it to one of the servers that I own?
- Sorry, you cannot. Disk space is only available for IUII virtual system rentals.
- If I rent a virtual system from you, can I install a Linux distribution other than Red Hat?
- Yes. When you subscribe for a virtual system rental, you still assume all system administration responsibilities, including any and all installation of software and related components.
You may install a variant of Linux, as long as you maintain responsibility for security scans, integrity, compliance; any and all installation of software and related components; and other items as indicated in the document. UITS Enterprise Infrastructure will only support Red Hat Linux, and can only provide assistance for that distribution. If you have difficulties, have performance issues, or need assistance, UITS will not be able to provide help.
Note: Not all operating systems are compatible with VMWARE. To see what VMWARE supports, go to http://www.vmware.com/pdf/GuestOS_guide.pdf.